Company Policy
OxySerums ensures the purity and quality of our serums. Customers may request a product return or exchange due to allergy, defective product or product damaged in shipment. We do not refund or reimburse return shipping costs. Items must be received by OxySerums before the refund or exchange is processed.
OxySerums has a 45 day right to return policy from the date of purchase. Products that have expired are not eligible for refund or replacement.
Please include the following with your return:
- Reason for return
- Customer Number
- Name
- Shipping Address
- Billing Address
- Phone Number
Privacy and Security Policy
If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.
OxySerums is committed to protecting your online privacy while providing you with the most useful and enjoyable web shopping experience. While you can use many features of our website, located at (the “Site”) anonymously, you are required to provide personal information to gain access to some of our premium content and services. This Privacy Policy (the “Policy”) describes our practices regarding the collection of information through our Site. By using the Site, or obtaining any product or service through the Site, you agree to the collection of use of information set forth in this Policy. If you do not agree with the Policy, please do not use the Site.
Creating an account on our website gives you access to your account order history. The only information required is your name, e-mail address, country, and ZIP/postal code. With your approval, we occasionally will send e-mail to notify you about important changes to the site, new services, and special offers from us. If you would rather not receive these e-mail notifications, you can simply indicate that preference either when you register or at any time you modify your account.
